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Your Disability Claim Was Denied. What Happens Next Depends on the Type of Policy You Have

You became disabled. You filed the claim you had been paying for. And the insurance company that collected your premiums for years found a reason to say no. That denial letter feels the same no matter who sent it, but what you can actually do about it depends entirely on one question most people never think to ask: what kind of policy do you have? If your coverage came through an employer, it is very likely governed by a federal law called ERISA. If you purchased the policy yourself, or your employer is a government agency or a church, state law probably applies instead. These two paths lead to completely different remedies, and getting the distinction wrong at the appeals stage can cost you the right to recover anything at all.

The Critical Distinction: ERISA Plans Versus Private Policies

Most group disability policies offered through a private employer are part of an ERISA plan, short for the Employee Retirement Income Security Act.[1] Disability policies that fall outside ERISA include those you bought individually, and group plans sponsored by a government employer or a church, both of which are specifically exempt.[2] Haffner Law handles disability denial claims under both frameworks, along with the broader insurance bad faith practice and long-term disability claims that fall under ERISA. Knowing which category your policy falls into before you file an appeal changes almost everything about how the case is built.

What Is ERISA and How Does It Change Your Options?

ERISA is a federal law that governs most employer-sponsored benefit plans, and it does not just regulate your disability plan. It replaces your state law remedies with its own, more limited set. The United States Supreme Court has held that ERISA preempts state bad faith claims entirely, meaning you generally cannot sue an ERISA plan’s insurer for bad faith the way you could sue an ordinary insurance company.[3] Under ERISA, there is no jury trial. A judge decides the case based on the administrative record. There are no punitive damages[4] and no compensation for emotional distress.[5] Your recovery is generally limited to the disability benefits owed under the plan, plus attorney’s fees in many cases.[6] The standard a court applies also depends on the plan’s language: a plan that gives the administrator discretion to interpret it is reviewed only for abuse of discretion, a deferential standard that favors the insurer, while a plan without that language is reviewed de novo.[7] California has banned discretionary clauses in insurance policies issued or renewed in the state, which means most ERISA disability policies here are reviewed de novo regardless of what the plan document says.[8]

Can You Sue for Bad Faith on an ERISA Disability Claim?

Generally, no. Because ERISA preempts state bad faith law, the tort remedies available against an ordinary insurer, including emotional distress damages and punitive damages, are not available against an ERISA plan’s insurer.[3] This is true even when the insurer’s conduct looks exactly like bad faith would in any other context. This is precisely why the framing matters so much. The fight is not about whether the insurer behaved badly. It is about building a record strong enough to win under a standard that does not care how badly the insurer behaved.

If Your Policy Is Private, Bad Faith Law Still Applies

If you purchased your disability policy on your own, or your employer is a government agency or church, ERISA does not apply, and California’s full bad faith framework does. The same implied covenant of good faith and fair dealing applies to a private disability insurer as it does to any other California insurer.[9] A wrongful denial can support a breach of contract claim and a separate bad faith tort claim, opening the door to consequential damages, emotional distress compensation, attorney’s fees under the Brandt rule, and, where the conduct involved fraud, oppression, or malice, punitive damages under California Civil Code § 3294.[10]

Why the Appeal Stage Is the Whole Case Under ERISA

Under ERISA, the internal appeal is generally your last chance to add evidence to the record. If your case later goes to federal court, the judge typically will not consider anything that was not submitted during the appeal. This is often called the closed record rule, and it is the single biggest reason ERISA appeals need to be built as if they were the trial itself, because in practice, they often are. A denial that never gets fully rebutted at the appeal stage is very difficult to fix later. Once the administrative record closes, the case is largely decided by what is already in the file.

How Long Does a Disability Insurance Appeal Take?

Under federal regulations governing ERISA disability claims, you generally have 180 days from the date of a denial to file your internal appeal.[11] Once you submit it, the plan must decide within 45 days, with one possible 45-day extension, for a maximum of 90 days.[12] If the plan denies the appeal, you may have the right to file a lawsuit, or in some plans, a second internal appeal first. Private policy appeals are not bound by the same federal timeline, but insurers are still required under California’s unfair claims practices law to acknowledge and investigate claims within specific windows, and unreasonable delay at any stage can itself support a bad faith claim.

What Evidence Do I Need to Appeal a Disability Denial?

  1. Complete medical records covering the full period of disability, not just the initial diagnosis.
  2. A functional capacity evaluation or a detailed statement from your treating physician addressing exactly what you can and cannot do.
  3. A direct rebuttal to any independent medical exam or peer review the insurer relied on to deny the claim.
  4. Vocational evidence addressing whether you can perform your own occupation or any occupation, depending on your policy’s definition.
  5. A complete copy of the insurer’s claims file, since it often reveals the actual basis for the denial, not just the reason stated in the letter.

Frequently Asked Questions

What should I do if my disability insurance claim is denied?

Request the denial letter and the complete claims file, identify whether your policy is governed by ERISA or state law, and begin building your appeal immediately. Under ERISA, the appeal is usually your only opportunity to add evidence to the record before a lawsuit.

What is ERISA and how does it affect my disability claim?

ERISA is a federal law that governs most employer-sponsored disability plans and replaces state law remedies with its own limited set. It removes the right to a jury trial, punitive damages, and emotional distress compensation, and typically limits recovery to the benefits owed plus attorney’s fees.

Can I sue for bad faith on an ERISA disability claim?

Generally, no. The United States Supreme Court has held that ERISA preempts state bad faith claims, so the tort remedies available against an ordinary insurer are not available against an ERISA plan’s insurer, even where the conduct resembles bad faith.

How long does a disability insurance appeal take?

Under federal regulations for ERISA disability claims, you generally have 180 days to file your appeal, and the plan must decide within 45 days, with one possible 45-day extension. Private policy timelines vary, but unreasonable delay can itself support a bad faith claim under California law.

What evidence do I need to appeal a disability denial?

Complete medical records, a functional capacity evaluation or detailed physician statement, a direct rebuttal to any independent medical exam the insurer relied on, and vocational evidence addressing your occupational definition. Under ERISA, this evidence generally needs to go in during the appeal, since courts typically will not consider anything submitted later.

Talk to a Los Angeles Disability Denial Lawyer Today

Haffner Law handles both ERISA-governed and private disability denials, and knows how differently each one needs to be built from day one. Our attorneys will tell you plainly which framework applies to your policy and what that means for your options. Stop by our office or call to start your free case evaluation.

The type of policy you have determines the fight ahead. Get that answer before you file your appeal, not after. Contact us today. You pay nothing unless we win. Call Haffner Law at (213) 514-5681 for a free case evaluation.

Sources

[1] 29 U.S.C. § 1001 et seq. (Employee Retirement Income Security Act) |
https://www.dol.gov/general/topic/retirement/erisa
[2] 29 U.S.C. § 1003(b) |
https://www.govinfo.gov/content/pkg/USCODE-2024-title29/pdf/USCODE-2024-title29-chap18-subchapI-subtitleA-sec1003.pdf
[3] Pilot Life Insurance Co. v. Dedeaux (1987) 481 U.S. 41 |
https://supreme.justia.com/cases/federal/us/481/41/
[4] Mertens v. Hewitt Associates (1993) 508 U.S. 248 |
https://supreme.justia.com/cases/federal/us/508/248/
[5] Bast v. Prudential Insurance Co. of America (9th Cir. 1998) 150 F.3d 1003 |
https://cdn.ca9.uscourts.gov/datastore/opinions/2024/05/31/23-55019.pdf
[6] 29 U.S.C. § 1132(g)(1) |
https://uscode.house.gov/view.xhtml?req=granuleid:USC-2000-title29-section1132&num=0&edition=2000
[7] Firestone Tire & Rubber Co. v. Bruch (1989) 489 U.S. 101 |
https://supreme.justia.com/cases/federal/us/489/101/
[8] Cal. Ins. Code § 10110.6; Orzechowski v. Boeing Co. Non-Union Long-Term Disability Plan (9th Cir. 2017) 856 F.3d 686 |
https://law.justia.com/cases/federal/appellate-courts/ca9/14-55919/14-55919-2017-05-11.html
[9] Comunale v. Traders & General Insurance Co. (1958) 50 Cal.2d 654
[10] Cal. Civ. Code § 3294 |
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=3294.&lawCode=CIV
[11] 29 C.F.R. § 2560.503-1(h)(3)(i), (h)(4) |
https://www.ecfr.gov/current/title-29/subtitle-B/chapter-XXV/subchapter-G/part-2560/section-2560.503-1
[12] 29 C.F.R. § 2560.503-1(i)(3)(i) |
https://www.ecfr.gov/current/title-29/subtitle-B/chapter-XXV/subchapter-G/part-2560/section-2560.503-1

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